Account & Security
Account & Security
Change your password, what to expect from two-factor authentication, and how to permanently delete your Creator or Brand account.
Changing Your Password
Go to Settings → Security & Login (/creator/settings or
/brand/settings). A Security Score bar shows your account's security
percentage based on a short checklist (password set, two-factor auth).
To change your password:
- Current Password — "Enter current password."
- New Password — "Min. 8 characters." As you type, a strength meter fills in five steps: Weak, Fair, Good, Strong, Very Strong.
- Confirm New Password — "Re-enter new password."
Click Update Password (shows "Updating..."). If the new passwords don't match: "New passwords do not match." If it's too short: "New password must be at least 8 characters." On success: "Password updated successfully."
Two-Factor Authentication
The Security & Login page includes a Two-Factor Authentication card marked "In the Works" (part of Zylolo Forge). It shows an "Enable 2FA" toggle — "Add an extra layer of security to your account" — but the toggle is currently disabled while this feature is being built.
In the meantime, the strongest thing you can do to secure your account is use a long, unique password (aim for "Strong" or "Very Strong" on the strength meter above) and avoid reusing it elsewhere.
Deleting Your Account
At the bottom of Security & Login is the Danger Zone. Both Creator and Brand accounts use the same 3-step confirmation before anything is deleted, accessed via the Delete Account button.
Step 1 — Acknowledge what's deleted
"The following will be permanently and irreversibly deleted. Check each box to confirm you understand:"
- Creators:
- "My profile, campaign history, and all submitted deliverables"
- "My payout history and wallet balance (any pending payouts will be cancelled)"
- "My connected social channels, analytics data, and media kit"
- Brands:
- "All campaigns, briefs, deliverables, and brand content history"
- "Wallet balance and all payment/invoice records (pending payouts will be cancelled)"
- "All team members, their access, and all automation rules"
All boxes must be checked before Continue is enabled.
Step 2 — Confirm your identity
"Enter the email address associated with your account to continue." Continue stays disabled until what you type matches your account email exactly.
Step 3 — Type DELETE
"Type DELETE in the box below to permanently delete your account." A short countdown ("Please wait [X]s before confirming...") must finish before Delete My Account becomes clickable — it then shows "Deleting..." while it processes.
On success, you're signed out and redirected to the login page. The action cannot be undone.