Help Center

Account & Security

Account & Security

Change your password, what to expect from two-factor authentication, and how to permanently delete your Creator or Brand account.

Changing Your Password

Go to Settings → Security & Login (/creator/settings or /brand/settings). A Security Score bar shows your account's security percentage based on a short checklist (password set, two-factor auth).

To change your password:

  1. Current Password — "Enter current password."
  2. New Password — "Min. 8 characters." As you type, a strength meter fills in five steps: Weak, Fair, Good, Strong, Very Strong.
  3. Confirm New Password — "Re-enter new password."

Click Update Password (shows "Updating..."). If the new passwords don't match: "New passwords do not match." If it's too short: "New password must be at least 8 characters." On success: "Password updated successfully."

Security Center

The Security & Login page includes a full Security Center: a security overview, Two-Step Verification, Passkeys, Devices & Sessions, and a log of recent security activity.

Two-Step Verification

Click Enable Two-Step Verification and confirm your password, then scan the QR code with an authenticator app (Google Authenticator, Microsoft Authenticator, Authy, 1Password, etc.) or enter the setup key manually. After verifying a 6-digit code, you'll be shown 10 one-time recovery codes — save them somewhere secure, since each works only once and they're shown just this one time. Once enabled, you can Replace Authenticator, Regenerate Recovery Codes, or Disable it — each requires your password plus a current code.

Passkeys

Passkeys let you sign in without a password or a verification code, using Face ID, Touch ID, Windows Hello, or a security key. Click Add Passkey, confirm your password, then follow your browser's prompt and give the passkey a name (e.g. "MacBook Touch ID"). From the login page, click Use Passkey after entering your email to sign in directly. You can rename or remove a passkey at any time — removing one requires your password.

Devices & Sessions

See every device currently signed in to your account, with the current one marked. Click Sign out next to any other device to end that session immediately, or Log out all other sessions (requires your password) to sign out everywhere else at once.

The strongest thing you can do to secure your account is use a long, unique password (aim for "Strong" or "Very Strong" on the strength meter above), turn on Two-Step Verification or a passkey, and avoid reusing your password elsewhere.

Deleting Your Account

At the bottom of Security & Login is the Danger Zone. Both Creator and Brand accounts use the same 3-step confirmation before anything is deleted, accessed via the Delete Account button.

Step 1 — Acknowledge what's deleted

"The following will be permanently and irreversibly deleted. Check each box to confirm you understand:"

  • Creators:
    • "My profile, campaign history, and all submitted deliverables"
    • "My payout history and wallet balance (any pending payouts will be cancelled)"
    • "My connected social channels, analytics data, and media kit"
  • Brands:
    • "All campaigns, briefs, deliverables, and brand content history"
    • "Wallet balance and all payment/invoice records (pending payouts will be cancelled)"
    • "All team members, their access, and all automation rules"

All boxes must be checked before Continue is enabled.

Step 2 — Confirm your identity

"Enter the email address associated with your account to continue." Continue stays disabled until what you type matches your account email exactly.

Step 3 — Type DELETE

"Type DELETE in the box below to permanently delete your account." A short countdown ("Please wait [X]s before confirming...") must finish before Delete My Account becomes clickable — it then shows "Deleting..." while it processes.

On success, you're signed out and redirected to the login page. The action cannot be undone.

Settle payments first For both creators and brands, deleting your account cancels any pending payouts. If you have money in escrow or awaiting withdrawal, resolve those first — see Wallet & Payouts (creators) or Wallet & Finance (brands).