Getting Started

Creating Your Account

Signing Up

Go to /auth/register — "Create your account." First, choose "I want to join as a:" Creator or Brand. This choice determines which portal and onboarding flow you get next, so pick the one that matches what you're here to do.

The form fields adjust based on your role:

Creator Name ("Enter your name") or Company Name ("Enter your brand name").
Email address — "name@company.com".
Password — "Min. 8 characters", must include at least one uppercase letter and one number. If it doesn't meet the requirements you'll see "Password must be at least 8 characters" or "Password must include at least one uppercase letter and one number."

Check "I agree to Zylolo's Terms & Conditions and Privacy Policy" (linked) and click Create Account.

Already have an account? Use "Already have an account? Log in" at the bottom of the form.

Choosing Creator vs Brand Creators get access to campaigns, the Collaboration Hub, and a public media kit; Brands get access to campaign creation, applicant management, and the CRM. If you run a business and also create content personally, you'll generally want a separate account for each role — accounts aren't shared between portals.

Verifying Your Email

After signing up, you'll land on /auth/verify — "Check your inbox." If a verification email was sent: "We sent a verification link to your email. Please verify before entering the app." If not yet: "Your email is not verified yet. Please open your verification email to continue."

Helpful shortcuts on this page: Open Gmail, Open Outlook, Open Yahoo Mail, and Apple Mail Help. If you can't find the email: "Wrong inbox? Check Spam, Promotions, Updates, or Social tabs. Search for 'Zylolo' and make sure your email address above is correct."

If the email never arrives, click Resend verification email (it switches to "Resend in [X]s" during a short cooldown). If you typed your email wrong, click Change email address to enter a new one and Save new email.

Once you click the link in your email, you'll see "Email successfully verified! You're all set — taking you to your dashboard…" with an automatic countdown redirect. If the link has expired: "Verification failed. The link may have expired. Please go back and request a new verification email," with options to Resend verification email or Return to Signup.

From here, you're taken into onboarding to set up your profile.

Logging In & Password Reset

Logging in

At /auth/login — "Login to your account" — enter your email and password, choose "I am logging in as a:" Creator or Brand, and click Login to Zylolo. If you were invited to a brand as a team member: "Invited as a team member? Select Brand and sign in with your invited email."

Forgot your password?

Click Forgot Password? on the login page to go to /auth/forgot-password — "Reset your password." Enter your email and click Send Reset Link. For security, the response is always the same whether or not the email exists: "If an account exists, a reset link has been sent."

Setting a new password

The link in that email opens /auth/reset-password — "Choose a new password." Enter a New Password (min. 8 characters) and Confirm Password — if they don't match: "Passwords do not match." Click Reset Password. On success: "Password successfully reset," with a Go to Login button.

To change your password while logged in (instead of via email), see Account & Security.