Help Center

Creator Guide

Wallet & Payouts

Track pending and available balances, add your bank and tax details, withdraw funds, and review your transaction history.

Payout Setup & Balances

Payouts (/creator/settings/payouts, a tab under Settings) is where your money lives. A Payout Setup progress bar at the top shows one of three states — Payout Ready, Almost ready, or Setup required — based on two checks: "Bank details added" and "PAN / Tax verified".

Two balance cards follow:

  • Pending Balance — money from approved milestones that hasn't cleared yet. Hint: "Released 7 days after brand approval."
  • Available for Withdrawal — funds you can actually withdraw now, with a Withdraw Funds button (see Withdrawing Funds).
Why there's a 7-day pending window When a brand approves your milestone, the payout doesn't land in your available balance immediately — it sits as "Pending" for 7 days before becoming withdrawable. This mirrors the escrow release process on the brand side and gives a short buffer in case of disputes raised within the 7-day window described in your contract terms.

Bank & Tax Details

Bank Details

If you haven't added bank details: "No bank details added yet. Required for withdrawals," with an Add Details link. The form asks for:

  • Account Holder Name — "As per bank records."
  • Account Number — "Enter full account number."
  • IFSC Code — e.g. "HDFC0001234."
  • Bank Name — e.g. "HDFC Bank."

Click Save Bank Details. Once saved, the card shows your Account Holder, a masked Account Number (last 4 digits only), IFSC Code, and Bank Name, with an Edit Details link to update them.

Tax Details

If empty: "Add tax details to become payout-ready for brands." The form asks for:

  • Legal Name — "As per PAN records" — must exactly match your PAN.
  • PAN Number — e.g. "ABCDE1234F" (max 10 characters, validated format) — "Required for payouts in India."
  • GST Number (Optional) — e.g. "27ABCDE1234F1Z5" (max 15 characters).
  • Billing Email (Optional) — for invoices.
  • Tax Country — e.g. "India."

Click Save Tax Details. If something's invalid, you'll see a field-specific message like "Use a valid PAN, for example ABCDE1234F."

Both are required to withdraw The Withdraw Funds button stays disabled until both bank and tax details are complete — you'll see "Complete KYC to enable withdrawals" or "Complete bank details below to enable withdrawals" explaining exactly what's missing.

Withdrawing Funds

Click Withdraw Funds to open the Request Withdrawal modal, which shows "Available balance: ₹[amount]" plus any blocking warnings:

  • "⚠️ Unable to check withdrawal eligibility. Please refresh and try again."
  • "⚠️ No bank details found. Please add your account details below before requesting a withdrawal."
  • "⚠️ Your bank details are incomplete. Please ensure your account holder name, account number, and IFSC code are all saved correctly."

If you're ready to withdraw, enter an Amount to Withdraw (up to your available balance) and click Confirm Withdrawal, or Cancel to close the modal.

Recent Activity

The Recent Activity card lists your transactions — description, date, amount (prefixed with "+"), and a status badge such as Completed. If you have none yet: "No transactions yet."

For a fuller breakdown of earnings by campaign and milestone, see the Earnings & History tab in your Collaboration Hub.